Complaints and defence before the District, State and National Consumer Disputes Redressal Commissions for defective goods, deficient services and unfair trade practices.
The Consumer Protection Act, 2019 gives consumers a quick and inexpensive remedy against sellers and service providers. Complaints can be filed for defective goods, deficiency in service, unfair trade practices, overcharging and misleading advertisements.
The Counsel represents consumers and businesses in matters involving builders and housing, insurance claims, banking and finance, telecom, travel, education, medical services and e-commerce. We draft complaints and replies, lead evidence and argue before the consumer commissions.
A legal notice is usually sent to the seller or service provider first, giving them a chance to resolve the grievance.
The complaint is filed before the District, State or National Commission depending on the value of goods or services paid for.
The complaint is filed with supporting documents, physically or online through the e-Daakhil portal, along with the prescribed fee.
The Commission admits the complaint and issues notice to the opposite party, who must file a written reply.
Both sides file evidence by affidavit and documents, followed by arguments. Mediation may be offered where suitable.
The Commission passes an order, which may include replacement, refund, compensation and costs. Appeals lie to the next higher Commission.
A consumer complaint must generally be filed within two years from the date the cause of action arose. Delay can be condoned only for sufficient cause, so act promptly.
